Following continued reports that the Nintendo Switch’s Joy-Con controllers are “drifting”, a Vice story today claims that Nintendo is instructing its customer service representatives to repair the controllers for free, no questions asked. And anyone who has previously paid to get one repaired will now be refunded.
Speaking with “a source familiar with Nintendo’s updated customer support documentation”, the Vice report says the company’s internal documents now include the lines:
Customers will no longer be requested to provide proof of purchase for Joy-Con repairs. Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.
Nintendo’s only statement on the issue was earlier this week, and was simply a vague recommendation that anyone affected by the issue visit the company’s support website. If the changes listed in this story have indeed been made, that would indicate Nintendo is now taking the matter a lot more seriously.
“Joy-Con drift” is an issue where the thumbsticks on Nintendo’s Switch controllers detect movement and begin to “drift”, even when the player is not touching the controller.
This morning, in addition to a new Switch with longer battery life, Nintendo announced some fresh new Joy-Cons. As a plebeian stuck with drab grey controllers, these neon wonder-cons have literally brightened my day.
The new Joy-Cons will come in two colors: the somewhat less impressive Blue/Neon Yellow combo and the actually super great Neon Purple/Neon Orange mashup. Since I’m perpetually jealous of my co-workers’ various colorful Joy-Cons and cool transparent custom controllers, that purple and orange combination is looking pretty fantastic.
The Joy-Cons will retail on October 14 for the somewhat dubious price of $79.99. Hopefully, in the time between then and now, maybe Nintendo can solve the dreaded “Joy-Con Drift” issue. Because what good are some dope controllers if Octopath Traveler’s Ophelia keeps running to the left randomly?
For months, Nintendo Switch users have been plagued by what’s become known as “Joy-Con drift.” Although they’re not touching the joystick on their Nintendo Switch controller, the console still thinks it’s moving. With no permanent fix being offered by Nintendo, they’re just sick of it.
Recently I’ve been doing nothing but playing the upcoming Switch game Fire Emblem: Three Houses, to finish the game in time for my upcoming review. I, too, have started noticing something funny about my Joy-Con. When I was in the combat screen, where the stick on the right Joy-Con controls the overhead angle of the camera, the camera angle would slowly drift until it was directly overhead. In the school phase of the game, the camera would do the same thing, drifting away from the optimal position unless I kept my thumb on it.
I thought it was just me. Then four other Kotaku staffers mentioned that they’ve also been having problems with Joy-Con drift. That’s about a quarter of us.
It’s a lot more than just the four of us, as it turns out. Two days ago, a thread on the Nintendo Switch subreddit about the issue was upvoted over twenty-five thousand times. This player had started getting issues with drift on their Joy-Con after only four months of use.
“And before someone says ‘Contact Nintendo and have them repair it,’” they wrote, “I shouldn’t have to spend $4 and two weeks without my Joy-Cons for them to just come back and break again in 4 months.”.
“And before someone says ‘Then buy a do it yourself repair kit for $1,’ again there is absolutely zero reason for me to do that on a luxury controller,” they continued. “And yes I consider $80 a luxury controller because my PS4’s DualShock 4 doesn’t drift for years for me and my Pro controller which has had all of my extensive ‘rough’ playtime on it is also perfectly fine.”
He also linked to examples of other people having the same problem, like this person who tweeted a video at Nintendo of America.
That certainly rang true to me. I don’t play many games that require especially rough usage of the Joy-Con on my Switch. I’m not slamming it around playing first-person shooters. Fire Emblem: Three Houses certainly doesn’t require more than gentle movement. Although I’ve had my Switch since it launched in early 2017, the Joy-Cons I’m currently using are newer ones that I bought after Super Smash Bros. Ultimate came out in December.
Right now, I own a PlayStation 4, a Switch, and a gaming PC. Out of all of them, I think I use my Switch the most, especially if I have friends over or am just playing for pleasure, rather than work. There is so much about this console to love—the portability that allows me to play games on the subway, how easy it is to show my friends how to use it, and the fantastic games that come out on it. My drifting Joy-Con is making me question my previous devotion to the Switch. If I’m having a hardware issue that affects gameplay on controllers that are only a few months old, is my Switch really everything I told my friends it was?
The games may be great—Fire Emblem: Three Houses sure is—but a drifting controller is at best a significant annoyance and at worst a serious impediment to play. When the camera angle changes on the battlefield in Fire Emblem, I lose sight of certain enemy units, leading to what should have been avoidable deaths. In more active games like Super Smash Bros., a drifting Joy-Con could mean that the game won’t register your inputs correctly, causing you to lose matches.
Fans have not found a permanent fix for this issue, beyond simply tearing out the joystick in the controller and replacing it with another. At least I know what I’ll blame the next time I lose at Mario Kart.
The Nintendo Switch in handheld mode is essentially a game controller cut in half with a display wedged in the middle. Hori’s Daemon X Machina Grip controller, launching in September in Japan, is a more literal interpretation of the concept.
The Grip controller is pretty limited. It doesn’t have an internal battery, so it can only be used when attached to the Switch. It’s got no gyro sensor, infrared camera, NFC communication or vibration. What it does have is chunky buttons, large analog sticks, a proper d-pad and what looks like a nice heft.
Hori used the extra real estate on the Grip controller to add a programmable button on the back, which can be mapped to any other button on the controller.
And for extra attack power in Daemon X Machina, the mech game the Grip controller was designed for, the controller has a turbo feature that allows a button to activate five, ten or twenty times when pressed.
There’s no word on whether or not the Daemon X Machina Grip controller is coming to North America. It goes on sale in Japan in September for around $45 USD, and there’s always the option of importing one, if you really want your Switch to be this huge.